#Review secrets los cabos upgrade
#Review secrets los cabos full

It’s a time share, no matter what they call it. As soon as you’re done with the checkout you’re taken to next table to sign up for a 90 minute sales pitch by unlimited vacation timeshare people. Crooks couldn’t get away with the extra so went back to not lose the other trash extra that my wife had already paid. All of the sudden “oh I think we found you a room”. Back and forth we informed them that no we don’t want that and we can just get a regular room. Their notes on us was written on a sticky pad with the word “upsell” the moment I got there I knew their games since I’ve been in sales and can smell a shark from a mile away.

#Review secrets los cabos upgrade

She had made reservations for the swim out for $1300 more ( which I think was a mistake but she likes the swim out so whatever) Anyways, when we arrived they said that they didn’t have a swim out available but can upgrade us to ocean view for extra fee. My wife made all the arrangements for this vacation and I learned upon arrival at the front desk on their tricks and tactics. All they want to do is up sell by getting you cornered.

I feel badly for the staff working there because they do the job of too many people because they need to hire more. We attended a private event and observed the cold buffet sitting in the heat for several hours with bugs flying on it for several hours before it was served. Food was served warm when it should have been cold or hot.

We never pinpointed the cause but narrowed it down to the ice and water served in the restaurants (although we were told it’s bottled) or the overall food practices. Now to the food- a large portion of our group and people throughout the resort got very ill. Check-in was chaotic because they made everyone wait until 3pm which caused a backlog at the desk. Room service took over an hour and the food was delivered cold and soggy.

As a result, there were long waits for restaurants (no reservations even when staying in the preferred area) and everything was slow. The weekend we visited, the resort was near capacity so it was very obvious that they were under-staffed for the bookings they took.

#Review secrets los cabos full

We were told it is low season so they do not have a full staff. I must note that the staff were incredible! This was not a problem they could have changed but rather very poor management. We traveled in a large group for an event and all weekend we all kept saying that we would never return here.